We want your help to make our services better.

In any organisation things will go wrong, and that’s the time you want to be able to get in touch with the Council to sort out any problems .

A lot of people feel embarrassed or awkward when making a complaint, and often problems go unnoticed, simply because people don’t let us know.

We want you to let us know if you’ve got a comment to make, whether it’s good or bad, on any of our services. You can also make suggestions about how we can improve our services.

We want you to complain if you feel you’ve been poorly treated by any of the Council services.  After all, if you don’t let us know, how can we do better?

We would also like you to tell us when we do something right.  If you’re particularly pleased with any of our services then let us know.

The complaints procedure was reviewed at the Annual Meeting of the Council on 3 May 2022.